Service Contracts

Extensive service agreements. For highest operational reliability.

Maximum uptime, minimum concerns. With our service agreements, you can concentrate on your core business, knowing that your vacuum supply is in good hands with us. We help you ensure the trouble-free operation of your systems. Including all necessary maintenance work, if required. For a fixed rate, your equipment will be ready when you need it. All necessary genuine spare parts are included, of course.

Select the service package that fits your process best. And let us do the rest.

Or call us directly: +1-888-BUSCH-US (287-2487)

Your benefits at a glance

Always at your service

24/7 service hotline
Fixed contact person
Plannable costs

Tailored to your needs

Individual preventive maintenance plan
Maintenance according to manufacturer specifications as well as Busch and ISO service standards
Use of genuine spare parts

Highest availability

Maximum production uptime
Access to our pool of immediately available replacement units (at additional costs)
Extended warranty

Remanufacturing Service

Factory service

Standard service

Standard service with OO

Advanced service

Advanced Service Contract with OO

The right service package. For every requirement.

Three comfort levels for you. Simply choose the service contract that suits you best. Then, sit back and relax. Because your vacuum supply is our responsibility. Guaranteed availability. For your process. For your peace of mind.

	Factory Service	Standard Service	Advanced Service
For Busch vacuum pumps	✓	✓	✓
For third-party vacuum pumps	✓	✓	✓
For vacuum systems			✓
IoT contract option		OO Standard	OO Advanced
Planned service / maintenance on site		✓	✓
Planned overhauls / repairs	✓	Tailored option available	✓
Unplanned overhauls / repairs	Tailored option available	Tailored option available	✓
Additional service visits	Tailored option available	Tailored option available	✓
Oils and spare parts included	✓	✓	✓
System components included		Tailored option available	Tailored option available
Warranty on complete vacuum pump or system	1 year	Continuous	Continuous
Minimum contract duration	0 – 3 years	3 – 5 years	5 years
Automatic contract renewal	✓	✓	✓
	Factory Service	Standard Service	Advanced Service

Get your service contract

For your peace of mind.

Factory Service

Our core workshop solution. Return your vacuum pump to full performance. And ensure your process specifications are met.

Whether a full overhaul or a regular service as part of your preventive maintenance program, we will triage, clean, repair, and performance test your vacuum pump to ensure that it will meet your process specifications reliably. Restore your pump to optimum performance with Busch Factory Service.

Full overhaul or regular service as part of your preventive maintenance program
Fixed monthly or yearly price for all planned overhauls and repairs, including all spare parts
Tailored options available for unplanned repairs and additional service visits

Standard Service

Maximum availability and minimum downtime. With plannable maintenance. Everything from one source. At plannable low costs.

The leading industry standard service solution you can depend on. We will ensure that your vacuum pumps are regularly serviced to maximize production uptime, efficiency, and service life. Backed up by our network of field engineers and workshops across the world. Secured by our warranty. From regular servicing at your site to full overhauls in our workshops, we've got you covered.

Fixed annual price for all maintenance work, including all required spare parts
On-site servicing and full overhauls in the Busch workshop
Preventive maintenance plan with automatic reminders and tracking of all measures
Up to five years’ warranty on all maintenance work performed, spare parts, and operating fluids
Accelerated workshop repair if required (fast-track service)

Track your pump’s performance and be notified of any disruptions to your supply with the OO Standard package.

Advanced Service

Ensured vacuum pump and system availability and total operational safety. With plannable maintenance and required repairs. For a reliable vacuum supply, allowing you to concentrate on your value chain.

The Busch Advanced Service solution provides you with certainty: the certainty that our package will minimize unplanned interruptions to your vacuum supply. And the budget certainty that comes from having your vacuum maintenance costs covered by one fixed monthly or yearly fee. All planned service visits, spare parts, consumables and full overhauls in the Busch workshop are included, with no surprises. Protect your productivity and your cashflow with Busch.

Fixed annual or monthly price for all planned maintenance work and necessary repairs, including all required spare parts
Preventive maintenance plan with automatic reminders and tracking of all measures
Five-year warranty on the entire system and all its components
Accelerated workshop repair if required (fast-track service)
Guaranteed performance level of your vacuum system, defined to your specific needs
Annual optimization meeting
Proper operation of your vacuum supply ensured

Monitoring of your system’s performance by Busch with the OO Advanced package – let us detect and fix problems before they become serious.