We have a tested and proven transition plan that ensures a smooth transition from the previous supplier to Busch - with no service interruptions.
We are flexible on the time frame we require to take over your vacuum pump service (less than 30 days, 60 days, or 90 days). In the process, we have defined three phases: planning, knowledge transfer, service launch.
The following steps are completed per phase:
2. Knowledge transfer
- Awarding of contract
- On-site badge and training
- Information on required shipping procedures
3. Service launch
- Familiarization with our shipping requirements
- Declaration of contamination documents
- Understanding of PO issue procedures and approval chain
- Completion of reporting procedures and criteria
- Tracking of KPIs and reporting to POCs
- Quarterly scheduled meetings to ensure and align on cost goals, ROI, warranties and performance