Please update your browser.

It looks like you are using an old version of the Microsoft Edge browser. To get the best experience with the Busch website, please update your browser.

Service Contracts

Extensive service agreements. For highest operational reliability.

service_contracts_1

Maximum uptime, minimum concerns. With our service agreements, you can concentrate on your core business, knowing that your vacuum supply is in good hands with us. We take full responsibility for the trouble-free operation of your systems. Including all necessary maintenance work. For a fixed rate, you ensure your equipment is available when you need it. All necessary genuine spare parts are included, of course.

Select the service package that fits your process best. And let us do the rest.

Or call us directly: +64 (0)800 428 724

Your benefits at a glance

Always at your service

  • 24/7 service hotline
  • Fixed contact person
  • Plannable costs

Tailored to your needs

  • Individual preventive maintenance plan
  • Maintenance according to manufacturer specifications as well as Busch and ISO service standards
  • Use of genuine spare parts

Highest availability

  • Maximum production uptime
  • Access to our pool of immediately available replacement units (at additional costs)
  • Extended warranty

The right service package. For every requirement.

Three comfort levels for you. Simply choose the service contract that suits you best. Then, sit back and relax. Because your vacuum supply is our responsibility. Guaranteed availability. For your process. For your peace of mind.


 Factory ServiceStandard ServiceAdvanced Service
For Busch vacuum pumps
For third-party vacuum pumps
For vacuum systems  
IoT contract option  OTTO Standard OTTO Advanced
Planned service / maintenance on site 
Planned overhauls / repairsTailored option available
Unplanned overhauls / repairsTailored option availableTailored option available
Additional service visitsTailored option availableTailored option available
Oils and spare parts included
System components included Tailored option availableTailored option available
Warranty on complete vacuum pump or system1 yearContinuousContinuous
Minimum contract duration0 – 3 years3 – 5 years5 years
Automatic contract renewal
  Factory Service Standard Service Advanced Service

Get your service contract

For your peace of mind.

Factory Service

visualsforservicecontracts_factoryservice
Our core workshop solution. Return your vacuum pump to full performance. And ensure your process specifications are met.

Whether a full overhaul or a regular service as part of your preventive maintenance program, we will triage, clean, repair, and performance test your vacuum pump to ensure that it will meet your process specifications reliably. Restore your pump to optimum performance with Busch Factory Service.

  • Full overhaul or regular service as part of your preventive maintenance program
  • Fixed monthly or yearly price for all planned overhauls and repairs, including all spare parts
  • Tailored options available for unplanned repairs and additional service visits

Standard Service

visualsforservicecontracts_standardservice
Maximum availability and minimum downtime. With plannable maintenance. Everything from one source. At plannable low costs.

The leading industry standard service solution you can depend on. We will ensure that your vacuum pumps are regularly serviced to maximize production uptime, efficiency, and service life. Backed up by our network of field engineers and workshops across the world. Secured by our warranty. From regular servicing at your site to full overhauls in our workshops, we've got you covered.

  • Fixed annual price for all maintenance work, including all required spare parts
  • On-site servicing and full overhauls in the Busch workshop
  • Preventive maintenance plan with automatic reminders and tracking of all measures
  • Up to five years’ warranty on all maintenance work performed, spare parts, and operating fluids
  • Accelerated workshop repair if required (fast-track service)

Track your pump’s performance and be notified of any disruptions to your supply with the OTTO Standard package.

Advanced Service

visualsforservicecontracts_advancedservice
Ensured vacuum pump and system availability and total operational safety. With plannable maintenance and required repairs. For a reliable vacuum supply, allowing you to concentrate on your value chain.

The Busch Advanced Service solution provides you with certainty: the certainty that our package will minimize unplanned interruptions to your vacuum supply. And the budget certainty that comes from having your vacuum maintenance costs covered by one fixed monthly or yearly fee. All planned service visits, spare parts, consumables and full overhauls in the Busch workshop are included, with no surprises. Protect your productivity and your cashflow with Busch.

  • Fixed annual or monthly price for all planned maintenance work and necessary repairs, including all required spare parts
  • Preventive maintenance plan with automatic reminders and tracking of all measures
  • Five-year warranty on the entire system and all its components
  • Accelerated workshop repair if required (fast-track service)
  • Guaranteed performance level of your vacuum system, defined to your specific needs
  • Annual optimization meeting
  • Proper operation of your vacuum supply ensured

Monitoring of your system’s performance by Busch with the OTTO Advanced package – let us detect and fix problems before they become serious.