At Busch (UK) Ltd we believe in customer service at all times, from new vacuum pump sales, to systems and service and we encourage regular feedback. Here's what some of our customers say about our service:
"Particularly impressive has been the speed of response on all technical matters. This is very important for companies when dealing with their customers. It is apparent that Busch realise this and have addressed this aspect. What secured our purchase order in the first instance was the delivery time quoted. This was very much shorter than Busch competitors and for me, it appears Busch have put themselves ahead due to the UK manufacturing ability. A very smart and positive move."
"The response time we have received has been excellent, which has been very important in moving this fast-track project forward. The support received for quotation and documentation on this Atex project could not have been better. It has helped us very much in securing our tender for this chemical project."
"Excellent, professional service was provided. Engineer was left to get on with the job without supervision. The area was left clean and tidy after the service was completed."
"The response to my two queries as an end-user of a Busch product was considerate and professional in marked contrast to the suppliers and maintenance company of my product."
"Excellent swift response to questions on security of supply post Brexit."
"Totally excellent service. The quotation response to my request on Tuesday was returned within 24 hrs resulting in a purchase order being received today for an Atex chemical system. I was able to complete my overall system quotation that was required this week, due to the help and assistance."
"Quick response (with e-mail) Great communication (straight to the point) You encourage feedback on your services (never seen this before !!) The speed you have responded with your services, to help us resolve our problem!! - Well Done Busch :)"
"Communication is key to any successful working partnership, we have always found Tracy and her team to be very professional and always there to accommodate us in any enquiry we have made."